Shipping Policy:

At Souvenaire, we’re committed to making your shopping experience smooth and straightforward. Below, you’ll find the details of our shipping process and policies:​

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✈️ Shipping Info

• Free U.S. shipping on all orders $25+

• Flat $4.99 shipping for smaller orders

• Hawaii & Guam: $6.99

• International: $12.99
  All items are made-to-order and ship within 2–4 business days.

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Processing Times:

• Standard Orders: Processing typically takes 2–5 business days.

• Custom and Personalized Orders: Custom designs may need extra time, with processing up to 5-7 business days.

 

Shipping Rates and Options:

• Standard Shipping: A flat rate is applied based on location and order size. Once processed, delivery usually takes 2-5 business days.

• Expedited Shipping: Available for an additional fee, with delivery in 1-2 business days after processing.

• International Shipping: Currently, we do not offer international shipping.

 

Tracking Your Order:

After your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package’s journey.

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Delivery Issues

• Lost or Delayed Shipments: If your package is delayed beyond the estimated timeframe, please reach out to us, and we’ll work with our shipping partners to help resolve the issue.

• Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.

 

Order Changes & Cancellations

If you need to make changes or cancel your order, don't hesitate to get in touch with us within 24 hours of placing it. We can’t accommodate changes after this timeframe.